By using the services of Londry, you agree to the following terms. Please carefully read and familiarize yourself with these terms before using our services.
- Instructions: All customers must carefully read and follow the provided instructions before using any machines. This includes correctly loading the washing and drying machines, selecting the appropriate settings, and ensuring a safe and effective washing process.
- Clothing Labels: Please carefully review the care labels on your clothing. Different fabrics require different care, and the customer is responsible for selecting the appropriate wash and dry cycles for their items.
- Machine Loading:
Washing Machine: Do not overload the washing machine. For optimal washing, load less than 8 kg of laundry. Overloading may result in insufficient washing, as detergent may not fully dissolve, reducing the effectiveness of the wash.
Drying Machine: Similarly, do not overload the drying machine. Overloading may prevent proper drying and may cause damage to the machine or clothing. - Preparation for Washing: Before starting the wash, remove all detachable metal or plastic items, such as pins, badges, and other accessories, from your clothing to prevent damage to both your clothing and our machines.
- Cleanliness and Order:
Maintain cleanliness in the laundry facility. Customers must leave the space clean after use.
This is a self-service laundry, not a dry-cleaning service. Please ensure you are using our services correctly.
Dispose of trash in designated containers.
It is prohibited to remain in the laundry without the intention of using the washing services. Access is allowed only to customers who are doing laundry. - Self-Service Project:
Londry is a self-service project. No assistance is provided, and you must use the services independently. We cannot assist via phone or chat. Support is limited.
In case of an emergency, you may send a video message with your name and phone number. If your complaint is valid, we will contact you within 5 business days. There is no operator or customer support service.
Please send your requests between 9:00 AM and 9:00 PM. - Payment System:
Our payment system does not provide change or refunds. By purchasing tokens, you agree to these terms of use. Please ensure you have the correct amount before purchasing.
Once tokens are purchased, no refunds are available, even if you do not use all of the tokens. - Liability:
Londry is a self-service laundry. We are not responsible for any damage, loss, or stains on your clothing resulting from the use of our machines.
Customers are fully responsible for the correct use of the equipment and ensuring that their clothing is suitable for machine washing and drying. - The administration is not responsible for abandoned and lost items.
By continuing to use Londry’s services, you confirm your agreement with these terms. Thank you for choosing Londry for your laundry needs!